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Company Info
PLS Financial Services

1S Wacker
Chicago, IL, United States

Phone: 3126376062
Web Site: www.pls247.com

Company Profile




CSR OR "Customer Service"


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Job ID:

3897881

Location:

Milwaukee, WI, United States

Category:

Retail
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Job Views:

5182

Zip Code:

53223

Employment Type:

Full time

Posted:

07.06.2016
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Occupations:

Sales-Retail: Account Management (Commissioned), Business Development-New Accounts, Field Sales, Financial Products Sales-Brokerage, Fundraising, General-Other: Sales-Business Development, Insurance Agent-Broker, International Sales

Job Description:

Position Overview:
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers.  They are the “face" of PLS.  As such, they are accountable for delivering superior customer service.  They also sell company products and services.  The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures. 
 
Being a CSR at PLS means:
  • Providing outstanding customer service to ensure repeat business
  • Promoting our products and services to current and potential customers
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using multiple computer applications to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Maintaining a safe, organized, and clean environment
  • Performing other duties as instructed by management

Job Requirements:

What we need from you:
  • Previous customer service experience in industries such as hospitality, financial services, retail and restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to drive sales
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English/Spanish bilingual is a plus
 
Working Conditions and Physical Requirements:
  • Must be able to remain in a stationary position for extended periods of time
  • Must be able to lift 5-10 lbs. with little assistance
  • Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels